Privacy Policy

A legal disclaimer

Riad Xula Hotel, with address at Puerto Peñasco Sonora Mexico acts as the Responsible party for the processing of your personal data in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) and its Regulations, and we are committed to protecting your privacy by collecting and processing your information lawfully, proportionally, and transparently; we collect various categories of personal data including identity and contact information (such as full name, INE/passport details, nationality, email, and phone number), reservation and stay data (such as arrival dates, room preferences, and vehicle information), financial and payment data (such as credit card details and RFC for invoicing), sensitive data (such as health information or dietary restrictions, which requires your explicit written consent), security data (such as CCTV footage in public areas), and technical data via cookies on our website, all of which is obtained directly from you during reservation or check-in, through our website’s cookie consent tool (which requires your express opt-in for non-essential cookies), or from third-party travel partners. Your data is processed for the legitimate purposes of providing lodging and hospitality services, fulfilling legal obligations under Mexican immigration and fiscal laws, ensuring the security of our premises, and, with your separate and revocable consent, sending you marketing communications, and you possess the right to access, rectify, cancel, or oppose (ARCO rights) the processing of your data by submitting a verified request to our Privacy Department at [Insert Privacy Email or Address], to which we will respond within the legally established timeframe of 20 business days. We implement administrative, technical, and physical security measures to protect your information and only share it with trusted service providers or authorities when required by law, and by using our website or services, you acknowledge the terms of this policy, which may be updated to reflect changes in our practices or Mexican legislation.